After helping triple Banyan Communications' revenue, Emily Hite inherited its first leadership change in 30 years. Her plan is less executive theater, more stewardship - with room for a big laugh and the occasional dog photo.

She began with one employee and an unfashionable conviction: difficult information should still be useful. Three decades later, that idea remains the operating system of IQ Solutions.

For roughly two decades, Toronto Public Library’s communications chief has worked on a deceptively hard problem: showing a whole city that its library is not merely a place to borrow books, but public infrastructure for learning, connection and civic life.