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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Six Live Chat Tools and the Bubble That Runs Your Website
Saas · Enterprise · Developer Tools

Six Live Chat Tools and the Bubble That Runs Your Website

HelpCrunch, WATI, Pure Chat, LivePerson, Rocket.Chat and Provide Support all sell the same small box in the corner of your screen. The differences between them explain how customer support quietly turned into a software industry worth billions.

live-chat · customer-supportRead →
Story
Provide Support Skipped the AI Race to Keep Live Chat Simple
Saas · Enterprise · Developer Tools

Provide Support Skipped the AI Race to Keep Live Chat Simple

While LivePerson chased conversational AI and Fortune 500 contracts, this quiet New York shop has run the same unlimited-chat, all-features-included live chat since 2003 - and more than 10,000 customers still pay for it.

provide-support · live-chatRead →
Story
Free Live Chat Software Is the Cheapest Salesperson You'll Hire
Saas · Tool · Service

Free Live Chat Software Is the Cheapest Salesperson You'll Hire

Six tools - Tidio, Chaport, Rocket.Chat, ProProfs, Provide Support and GoDaddy - give away the little chat bubble that turns idle browsers into buyers. Here is how their free tiers actually stack up.

live-chat · customer-supportRead →