Loja do Mecânico found a business in the gap between the tool a professional needs and the place that actually stocks it. Now the Brazilian retailer is turning a pioneering e-commerce operation into a network of stores, local hubs and services built around the people who make and repair things.
The famous red tool van is only the visible part of Snap-on. Underneath it sits a century-old system of close customer access, credit, engineering and repair data that turns a wrench company into infrastructure for modern work.