A retired detective bought a tiny direct-mail shop with no computer, then used a recession to make the expensive move nobody recommends: hiring the agency before the agency had clients.
For forty years, most of the marketing world has been racing away from paper. A family-run shop in Daytona Beach built a business by running toward it - and teaching universities how to make a donor feel like more than a line in a database.
Staples spent four decades selling the things that make work possible. Its more interesting act is turning a familiar office-supply store into the place where America finishes the fiddly jobs the internet cannot.