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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

predictive-dialer

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Story
Your CRM Choice Comes Down to the Phone
Saas · Enterprise · Tool

Your CRM Choice Comes Down to the Phone

Pipedrive is the flexible pipeline manager. Close is the sales floor with a phone built in - and for teams that live on calls, that difference settles the argument.

pipedrive-vs-close · sales-crmRead →
Story
Eight AI Contact Center Platforms Chasing the Same Phone Call
Saas · Enterprise · Ai

Eight AI Contact Center Platforms Chasing the Same Phone Call

Dialpad, 8x8, Sprinklr, Broadvoice, Squaretalk, CloudTalk, Convoso and UJET all promise to run your phone lines with artificial intelligence. Here is what actually separates them once the demo ends.

ai-contact-center · ccaasRead →
Story
Nobody Loves the Call Center. These Four Are Rebuilding It
Saas · Enterprise · Ai

Nobody Loves the Call Center. These Four Are Rebuilding It

Four contact center software makers - the French dialer pioneer Vocalcom, the billion-dollar public company Five9, the private-equity roll-up Sharpen, and the Google-backed newcomer UJET - are betting on very different futures for the support call.

ccaas · contact-centerRead →