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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Voice AI Is Eating the Call Center, One Angry Caller at a Time
Ai · Saas · Enterprise

Voice AI Is Eating the Call Center, One Angry Caller at a Time

Observe.AI, PolyAI, Botpress, Forethought and a shrinking pack of rivals are racing to replace hold music with software that talks back. The funding says they are winning. The person still stuck on the line is not so sure.

conversational-ai · contact-centerRead →
Story
Omilia Built a Bot People Actually Say Thank You To
Ai · Enterprise · Saas

Omilia Built a Bot People Actually Say Thank You To

The Cyprus garage startup bootstrapped for 18 years, countersued the giant that tried to crush it, and just raised $67 million to finally kill the phone tree.

omilia · conversational-aiRead →
Story
The AI Agents Racing to Answer Your Support Calls
Ai · Enterprise · Saas

The AI Agents Racing to Answer Your Support Calls

Infobip, PolyAI, Cresta, Botpress and a pack of rivals are pouring hundreds of millions into software that picks up the phone before a person can. Here is who is winning, who got bought, and what it means the next time you dial support.

conversational-ai · customer-serviceRead →