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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Plain and Gladly Are Both Trying to Kill the Support Ticket
Saas · Ai · Enterprise

Plain and Gladly Are Both Trying to Kill the Support Ticket

Two startups, two very different customers, one shared enemy. Plain wants developers to forget the inbox; Gladly wants retailers to forget the case number. Here is what the end of the ticket actually looks like.

plain · gladlyRead →
Story
The Support Ticket Is Dying and Slack Is Holding the Knife
Saas · Enterprise · Ai

The Support Ticket Is Dying and Slack Is Holding the Knife

A new class of B2B support tools - Plain, Front, TeamSupport - is betting customers never wanted a help desk. They wanted an answer in the channel they were already in, and the old guard from BMC to USU is scrambling to catch up.

customer-support-software · b2b-saasRead →