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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

optimove

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Story
Bird, Optimove, Bottomline and DataOceans Map the Customer Stack
Ai · Fintech · Saas

Bird, Optimove, Bottomline and DataOceans Map the Customer Stack

Four software companies reveal why customer communication is no longer one job. The useful question is not which platform does everything, but which system should decide, deliver, transact and keep the record.

customer-communications · customer-engagementRead →
Story
The Machinery Behind Every Bill, Text, and Postcard You Get
Saas · Enterprise · Developer Tools

The Machinery Behind Every Bill, Text, and Postcard You Get

Optimove, Twilio, Lob, Newgen, Windward, and Experlogix rarely land on the same slide. Yet they are all fighting one quiet war - turning a row in a database into a message you actually open.

customer-communications · docgenRead →
Story
AI Can Draft the Document. Humans Still Own the Risk
Ai · Saas · Enterprise

AI Can Draft the Document. Humans Still Own the Risk

Six automation platforms promise faster, more personal communications. The real test is whether they remove operational work without weakening judgment, control or accountability.

ai-document-automation · document-generationRead →