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How Jitbit Out-Stubborned the Help Desk Giants
A three-person, self-funded shop from Poole has sold ticketing software to Siemens, HP, Adobe and ESPN - and taken zero dollars from investors doing it. Meet the quiet contrarian in a market full of megarounds.
Deskpro
Deskpro is a helpdesk and customer support platform that unifies email, live chat, voice, social media, SMS and WhatsApp into a single ticketing system. Founded in 2001 and bootstrapped for over two decades, it stands out by offering both cloud and on-premise deployment, making it a fit for regulated and privacy-sensitive organizations that need to keep support data in their own environments. In June 2024 it raised a $25M Series A from Elsewhere Partners, appointed Brad Murdoch as CEO, and opened a global headquarters in Austin, Texas.