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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

omilia

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Story
Voice AI Is Eating the Call Center, One Angry Caller at a Time
Ai · Saas · Enterprise

Voice AI Is Eating the Call Center, One Angry Caller at a Time

Observe.AI, PolyAI, Botpress, Forethought and a shrinking pack of rivals are racing to replace hold music with software that talks back. The funding says they are winning. The person still stuck on the line is not so sure.

conversational-ai · contact-centerRead →
Story
AI Customer Service Agents Are Eating the Call Center
Ai · Enterprise · Saas

AI Customer Service Agents Are Eating the Call Center

A pack of well-funded startups - Decagon, Ada, Uniphore, Omilia - plus Amazon, Kore.ai, Capacity and Five9 are teaching software to resolve support tickets end to end. The prize is a customer service market worth hundreds of billions, and the humans who used to answer the phone.

ai-customer-service · customer-support-automationRead →
Story
Omilia Built a Bot People Actually Say Thank You To
Ai · Enterprise · Saas

Omilia Built a Bot People Actually Say Thank You To

The Cyprus garage startup bootstrapped for 18 years, countersued the giant that tried to crush it, and just raised $67 million to finally kill the phone tree.

omilia · conversational-aiRead →