
She doubled a program by listening closely, rose from the service floor to the CEO’s office, and now wants technology to return time to people. Kristina Lugo’s career is a study in scaling care without sanding away its humanity.

Before Because reached national retail shelves, its CEO answered support calls and packed orders in a garage. That close-range education still shapes how Alexi Suvacioglu builds: listen first, learn the details, then earn the right to scale.