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Churned
Predictive AI built to prevent churn for high-volume subscriptions. Churned tells you exactly which subscribers are about to leave, what to offer them, and triggers the action automatically.
Redapto
Redapto is a San Francisco enterprise-AI company (Y Combinator Fall 2025) building self-improving systems for customer support teams. Its platform monitors 100% of customer conversations across chat, voice, and email, catches quality issues and AI hallucinations in real time, runs custom evaluations tied to a brand's voice and policies, and automatically turns what it learns into updated training material and knowledge-base fixes. The goal is to move support from a cost center to a growth lever - lifting CSAT and net revenue retention and surfacing churn risks and expansion moments across the customer lifecycle.
John Gleeson
John Gleeson is the Founder and General Partner of Success Venture Partners, a $10M seed-stage venture firm in San Francisco laser-focused on the post-sales customer success space. A Canadian-born operator who scaled customer success from $1M to $300M+ ARR at KeepTruckin (now Motive), John built the world's largest Customer Success Meetup communities in San Francisco and New York before turning his practitioner network into a differentiated LP base of over 87 Chief Customer Officers from companies like Slack, GitHub, Braze, and Notion. He bets on founders who are obsessively close to their customers, treating customer success not as a support function but as the primary engine of enterprise value.