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Teneo.ai
AI that doesn't guess. Ever.
Teneo.ai Wants Your Contact Center to Stop Guessing
The Stockholm company behind the Teneo platform is betting enterprises want AI agents that resolve calls at 99% accuracy - and that they would rather bolt that onto Genesys, Amazon and the rest than rip anything out.
Odigo
Centralize all your channels, automate your journeys with AI and offer your customers an omnichannel, memorable experience.
boost.ai
It's not about what AI can do. It's about what you can rely on AI to do.
Talkmap
Talkmap is a Dallas-based enterprise AI company that turns 100% of a contact center's customer conversations - calls and chats - into structured, real-time intelligence. Its Talkdiscovery platform combines patented AI, machine learning, and computational linguistics to automatically detect customer intent, sentiment, and emerging trends, then routes those insights to specialized AI assistants for retention, sales, compliance, coaching, and analysis. Founded in 2017 (originally as discourse.ai) and led by CEO Tim Moss with founder Jonathan Eisenzopf, the company serves large brands in telecom, banking, insurance, and healthcare, keeping customer data inside private cloud environments rather than sending it to third-party models.
Tymely
Tymely is an AI customer service agent built for eCommerce and retail brands. It resolves complex support tickets end-to-end - refunds, partial-order exchanges, address changes and more - across email and chat, aiming for human-grade quality while cutting support costs. Founded in 2021 by NLP researchers Ohad Rozen and Roy Penn, Tymely reverse-engineers how a brand's best agents reason, so its AI can handle tickets that generic chatbots pass back to humans, claiming roughly 80% ticket coverage and measurable CSAT gains.
PolyAI
PolyAI builds enterprise voice assistants that answer customer calls and handle them end-to-end. The London- and San Francisco-based company spun out of Cambridge's dialogue systems lab in 2017, and now runs AI agents in 18 languages for brands like Marriott, Caesars, PG&E, FedEx and Hopper.