nearshore-outsourcing
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NQX Put 10,000 People Behind a Simple Bet: AI Should Make Call Centers More Human
The company formerly known as Nordia is trying to modernize a stubbornly human business without automating away the humans. Its playbook - better onboarding, mixed-shore teams, and carefully placed AI - offers a useful counterweight to the contact-center hype cycle.
The Mexican Software Company That Made Nearshore a Strategy
Long before nearshoring became a boardroom buzzword, Softtek built an international IT business around proximity. Now the Mexican company is testing whether that human advantage can survive an agentic turn.
The Call Center Disappeared. Alta Resources Kept the Conversation
Alta Resources built an 8,000-person outsourcing business by treating customer service as part of the product. Now it is threading conversational AI through a model designed around dedicated human teams.
The 6,000-Engineer Firm That Bet Its Whole Business on Treating People Like People
For nearly three decades DataArt has quietly engineered the software behind trading floors, booking engines, and clinical trials - and it did it by building the company around retaining people, not just billing hours.