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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

multilingual-customer-support

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Legend
Heather Shoemaker had the code. Why did the pitch need a beard?
Founder · Engineer · Executive

Heather Shoemaker had the code. Why did the pitch need a beard?

She wrote the first version of Language IO herself. Building a translation company in Wyoming meant learning another language: the language of people who decide which founders belong.

heather-shoemaker · language-ioRead →
Company
Language IO Wants One Support Team to Speak 150 Languages - Without Hiring 150 Teams
Ai · Saas · Enterprise

Language IO Wants One Support Team to Speak 150 Languages - Without Hiring 150 Teams

The Wyoming software company is betting that multilingual customer service should be infrastructure, not a staffing puzzle. Its proof is hiding in the help desk: fewer language silos, faster replies and, for some customers, sharply lower costs.

ai-translation · multilingual-customer-supportRead →