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Tagged: ltv
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Legend
Founder · Executive · Operator
Christopher Farm
Christopher Farm is the co-founder and CEO of Tenjin, a San Francisco mobile marketing analytics and attribution company that grew out of Y Combinator's Summer 2014 batch. An MIT-trained mechanical engineer who detoured through investment banking, corporate M&A and mobile ad product roles before building tools for app developers, Farm has turned Tenjin into one of the data backbones for indie and mid-size mobile game studios trying to measure where their users come from and whether they are worth the money.
tenjin · mobile marketing analyticsRead →
Founder · Advisor · Author
Lincoln Murphy
Lincoln Murphy is the strategic mind behind Customer Success as a recognized business discipline - a consultant, author, and speaker who coined the most-cited definition in the field: 'Customer Success is when your customer achieves their Desired Outcome through their interactions with your company.' Founder of Sixteen Ventures since 2006, co-author of the first book on Customer Success (Wiley, 2016), and former Customer Success Evangelist at Gainsight, Murphy has worked with 300-400+ SaaS and subscription companies worldwide. His 'Desired Outcome' framework - breaking success into Required Outcome plus Appropriate Experience - reshaped how software companies think about retention, expansion, and lifetime value. In 2024-2026, he pivoted toward AI-powered agentic workflows for CS teams under his new venture Extensible Agents, while serving as VP of Customer Experience at ListKit.
customer-success · saasRead →