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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
The Software Turf War Behind Every Bill, Alert and Offer
Saas · Enterprise · Developer Tools

The Software Turf War Behind Every Bill, Alert and Offer

Eight companies - from Crawford Technologies and Oracle to Lob, Bird and Iterable - quietly wire up every statement, alert and offer your bank, insurer and favorite app sends you. Here is the map of a market climbing toward $3.3 billion.

customer-communications-management · ccmRead →
Story
The Machinery Behind Every Bill, Text, and Postcard You Get
Saas · Enterprise · Developer Tools

The Machinery Behind Every Bill, Text, and Postcard You Get

Optimove, Twilio, Lob, Newgen, Windward, and Experlogix rarely land on the same slide. Yet they are all fighting one quiet war - turning a row in a database into a message you actually open.

customer-communications · docgenRead →
Story
AI Can Draft the Document. Humans Still Own the Risk
Ai · Saas · Enterprise

AI Can Draft the Document. Humans Still Own the Risk

Six automation platforms promise faster, more personal communications. The real test is whether they remove operational work without weakening judgment, control or accountability.

ai-document-automation · document-generationRead →