liveagent
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LiveAgent: The Slovak Help Desk That Quietly Serves 150 Million People
Built in 2004 by Quality Unit to fix its own inbox, LiveAgent now runs customer support for more than 40,000 companies from offices in Bratislava, Kyiv and New York - without a cent of venture money.
LiveAgent Built a 150-Million-User Help Desk on Zero Funding
Two Slovak developers couldn't find a support tool they liked, so they wrote their own. Twenty years later LiveAgent handles customer service for 40,000 companies - and Quality Unit still hasn't taken a cent of outside money.
How Oracle, Groove, SysAid and LiveAgent Split Support
Four companies, four very different bets on how a business should answer its customers - from Oracle's enterprise heft to a bootstrapped help desk built in Slovakia.
Six Help Desks, Six Different Ideas of Support
Intercom, ProProfs, Jitbit, LiveAgent, Giva and SysAid all promise to tame the queue. Their real differences begin with what each one believes a support team should become.