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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

live-chat-software

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Story
Live Chat Software Stopped Waiting for a Human to Reply
Saas · Ai · Enterprise

Live Chat Software Stopped Waiting for a Human to Reply

From a free chat bubble in Scottsdale to a public company in New York and a $62.5 million bet out of Kuala Lumpur, four companies are chasing the same job - answer the customer - and AI is quietly rewriting who does the answering.

live-chat-software · customer-messagingRead →
Story
Live Chat Software Made the Corner Bubble a Salesperson
Saas · Enterprise · Platform

Live Chat Software Made the Corner Bubble a Salesperson

Zoho, Front, ProProfs and Olark turned the little window in the corner of a website into the busiest room in the building. Here is how the humble chat bubble learned to sell, support, and never clock out.

live-chat-software · customer-supportRead →