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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Customer Feedback Software Split Into Four Very Different Bets
Saas · Enterprise · Developer Tools

Customer Feedback Software Split Into Four Very Different Bets

UserVoice, InMoment, Mopinion and Aurelius all promise to capture what customers think. They just disagree, completely, on what a company should do next.

customer-feedback · voice-of-the-customerRead →
Story
Usersnap Turned the Annotated Screenshot Into a Business
Saas · Developer Tools · Enterprise

Usersnap Turned the Annotated Screenshot Into a Business

The Austrian feedback tool grew from a bug-reporting widget into a platform used by more than 1,300 companies by betting people would rather draw on a screen than fill out a form. Now it is pitching product teams a simpler path than the enterprise CX suites like InMoment.

usersnap · inmomentRead →
Story
When Feedback Meets the Cursor: InMoment and Contentsquare Team Up
Saas · Enterprise · Ai

When Feedback Meets the Cursor: InMoment and Contentsquare Team Up

InMoment brings the voice of the customer. Contentsquare shows the clicks that voice is reacting to. Their partnership stitches the two halves of a digital experience back together.

contentsquare · inmomentRead →