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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
The Quiet Software War Over Every Bill You Receive
Enterprise · Saas · Ai

The Quiet Software War Over Every Bill You Receive

Doxim, Intense Technologies, Infobip and Templafy don't make headlines, but they quietly decide how your bank, insurer and phone company talk to you - and the market for that plumbing is racing past $2 billion.

customer-communications-management · ccmRead →
Story
The AI Agents Racing to Answer Your Support Calls
Ai · Enterprise · Saas

The AI Agents Racing to Answer Your Support Calls

Infobip, PolyAI, Cresta, Botpress and a pack of rivals are pouring hundreds of millions into software that picks up the phone before a person can. Here is who is winning, who got bought, and what it means the next time you dial support.

conversational-ai · customer-serviceRead →