incident-resolution
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Pythian Says AI Cut Database Resolution Time by 80%
Across 15,000 monthly database tickets, Pythian says AI agents prepare the first runbook before an engineer steps in. Its reported gains reveal a workflow built around people, training and continuous upkeep.
Jonathan Trevor
Jonathan Trevor is a Co-Founder of Observe, Inc., an AI-powered observability platform built on a streaming data lake that unifies logs, metrics, and traces to help engineering teams detect, investigate, and resolve incidents faster. He came to Observe from Wavefront (now VMware Tanzu Observability), where he served as Frontend Lead, and before that led frontend engineering at Shocase. Trevor holds a PhD in Computer Science from Lancaster University. Observe - co-founded with Jacob Leverich (ex-Splunk), Jon Watte (ex-Roblox), and Philip Unterbrunner (ex-Snowflake) and incubated by Sutter Hill Ventures - raised $156M in Series C funding in July 2025 before Snowflake announced its intent to acquire the company for approximately $1 billion in January 2026, its largest acquisition to date.