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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Company
United Airlines Sells Seats. What It's Really Building Is Loyalty.
Logistics · Consumer · Enterprise

United Airlines Sells Seats. What It's Really Building Is Loyalty.

5,000 flights a day, 370-plus destinations, 130 million MileagePlus members - inside the Chicago carrier's plan to make the network itself the product.

united-airlines · airlineRead →
Company
American Airlines Is a City in the Sky - and Loyalty Is Its Most Valuable Runway
Consumer · Logistics · Enterprise

American Airlines Is a City in the Sky - and Loyalty Is Its Most Valuable Runway

American moves more than 200 million people a year, but the seat is only the beginning. Behind every boarding pass sits a carefully timed network, a loyalty currency, a cargo hold and a century of operational bets.

american-airlines · commercial-aviationRead →