
Both started in Chennai selling the same thing - a simpler way to answer customer email. One raised more than a billion dollars on Nasdaq. The other never took a cent of venture money.

The bootstrapped, $20M-ARR help desk run by Shalin Jain has folded in Thena, the Slack-native B2B support startup backed by Lightspeed and First Round. Thena's standalone app is sunsetting - its bet on support-in-the-channel is not.