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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

gupshup

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Story
Gupshup or Yellow.ai? Which One Keeps the Customer Whole
Ai · Saas · Enterprise

Gupshup or Yellow.ai? Which One Keeps the Customer Whole

Both platforms promise one conversation across every channel. The real choice comes down to where identity lives, what survives a handoff, and whether the reporting can reconstruct the customer’s complete journey.

gupshup · yellow-aiRead →
Story
AI Customer Service Agents Are Closing Tickets Without You
Ai · Saas · Enterprise

AI Customer Service Agents Are Closing Tickets Without You

Intercom's Fin, Ada, Forethought, Gupshup, Five9 and Amazon are racing to build support agents that resolve tickets on their own. As the platforms buy up the startups, here is who does what - and where the real money is going.

ai-customer-service · customer-supportRead →
Story
Gupshup and Yellow.ai Race to Turn India's Chatbots Into Agents
Ai · Enterprise · Saas

Gupshup and Yellow.ai Race to Turn India's Chatbots Into Agents

Two of India's best-known conversational AI companies are chasing the same prize from different corners - one built on high-volume messaging, the other on enterprise voice. The gap between a bot that answers and an agent that acts is where the fight is now.

gupshup · yellow.aiRead →