It sells the least glamorous products in retail - the AA pack, the car battery, the oddball bulb - and turned that boredom into a 730-store franchise that thrives precisely when your stuff breaks.
The Utah chain that refuses to own a freezer built a burrito empire on slow-braised pork and tortillas pressed while you wait. Here is how a chef's side project became a 160-restaurant test of whether "made from scratch" can scale.