From a student charity in Hong Kong to an AI company in London, James Lo keeps returning to the same problem: how does someone with something to offer get a fair hearing?

Zapnito’s co-founder once turned down 20,000 Twitter followers. His career asks a more useful question: what happens when the right people can actually hear one another?
The person who knows your product best may never have worked for you. Directly built a support business around that awkward fact - and paid experts when their answers worked.

Tegus turned the expert call from an expensive one-off into searchable institutional memory. Now folded into AlphaSense, its real trick is making qualitative gossip and quantitative homework sit at the same desk.

A three-month software review taught Mark Platosh that the costliest business problem is often a missing conversation. He has spent the years since turning that lesson into Maven Research.
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