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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Eight Contact Center Platforms Racing to Answer Your Angry Call
Enterprise · Saas · Ai

Eight Contact Center Platforms Racing to Answer Your Angry Call

Sharpen, UJET, Cisco, Voiso, Gladly, Enghouse, Bright Pattern and Mitel are all chasing the same moment - the second you dial support. Here is who is winning, who is bleeding, and who is quietly betting the human on the other end is optional.

ccaas · contact-center-softwareRead →
Story
The Contact Center Turned Into an AI Battleground in 2025
Saas · Enterprise · Ai

The Contact Center Turned Into an AI Battleground in 2025

Talkdesk crashed the leaders' circle, Content Guru now stands alone as a challenger, Cisco slipped, and 8x8 vanished from the map. Gartner's 2025 CCaaS ranking is really a story about AI eating the call center.

ccaas · contact-centerRead →