SmartCustomer

SmartCustomer (formerly Sitejabber) is a San Francisco reviews platform that helps buyers spot trustworthy online businesses and helps businesses collect, manage, and surface authentic customer reviews. Born in 2007 out of a National Science Foundation grant to fight online fraud, it has grown into a two-sided marketplace of trust - said to have helped 200M+ buyers and gathered more than 25M reviews across 140K+ businesses - and now positions verified reviews as fuel for AEO/GEO visibility in AI answer engines like ChatGPT.