digital-phenotyping
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Rich Gliklich Has Spent a Career Asking What Happened Next
A surgeon's question became a registry company, then a second act in artificial intelligence. Across three decades, Rich Gliklich has kept returning to the evidence medicine leaves behind.
Neru Health
Neru Health is a Boston-based vertical AI company automating patient support and resupply for durable medical equipment (DME) providers and sleep clinics. Its platform centers on Nora, an AI 'active sleep coach' that texts, calls, and emails patients to troubleshoot CPAP devices, coach therapy adherence, and coordinate supply reorders, backed by a digital-phenotyping engine that personalizes each interaction. Spun out of Harvard's Blavatnik Fellowship in 2023 after co-founder Morgan Moncada struggled to get care for his own sleep apnea, Neru says it now serves 30,000+ patients and cuts provider labor costs by up to 60%.