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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
AI Customer Service Agents Are Eating the Call Center
Ai · Enterprise · Saas

AI Customer Service Agents Are Eating the Call Center

A pack of well-funded startups - Decagon, Ada, Uniphore, Omilia - plus Amazon, Kore.ai, Capacity and Five9 are teaching software to resolve support tickets end to end. The prize is a customer service market worth hundreds of billions, and the humans who used to answer the phone.

ai-customer-service · customer-support-automationRead →
Story
Verloop Spent a Decade on the Chat Window. Nurix Just Bought It
Ai · Saas · Enterprise

Verloop Spent a Decade on the Chat Window. Nurix Just Bought It

The Bengaluru company built its business on automating customer support one message at a time, handling more than 20 million conversations a month. In July 2026, Mukesh Bansal's Nurix AI bought it - just as the category it helped pioneer turned into a multi-billion-dollar race.

verloop · conversational-aiRead →