data-ontology
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Gro Intelligence could read the harvest. Could it sustain the business?
Gro turned scattered food and climate data into a tool for seeing trouble early. Its 2024 collapse revealed how much harder it can be to turn a useful forecast into a durable company.
serviceMob
serviceMob is an Irvine, California enterprise software company that calls itself the Answer Engine for Customer Service and Support. Born as an academic project at MIT, it unifies the scattered 'dark data' of the service journey - CRM, contact center, workforce management, and ticketing systems - into a single behavioral data ontology it calls Ontolytics. Instead of reporting traditional KPIs like average handle time and CSAT, the platform models each customer experience as structured data to find and prevent the root causes of repeat contacts. Delivered by embedded Forward Deployed Engineers, serviceMob says it has driven more than $75M in client savings and eliminated hundreds of thousands of repeat contacts.