cx-software
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Mopinion
You know what users are doing - now find out why.
AI Is Quietly Taking Over the Customer Service Call
Dialpad, Amazon, RingCentral, Gladly, UJET and Broadvoice are betting that the future of customer service has no hold music and no script - just AI agents that answer on the first ring. Here is who is fighting for the world's most hated phone call.
Genesys
Genesys is a global customer experience and contact center software company that helps more than 8,000 organizations across 100+ countries orchestrate personalized, AI-powered interactions across voice and digital channels. Its flagship Genesys Cloud CX platform combines omnichannel routing, self-service, conversational and agentic AI, and workforce engagement management into a single cloud service. Founded in 1990 as a computer-telephony integration startup, Genesys today operates an 'Experience Orchestration' model with roughly $2.4 billion in annual revenue and Genesys Cloud ARR approaching $2.2 billion.