customer-success-software
(2)
Mark Heys and the Art of Seeing the Customer Before They Leave
Before customer success had a proper cockpit, Mark Heys was already tracing the signals. His career explains how an overlooked internal problem became ChurnZero - and why the quiet work of infrastructure can shape an entire category.
Jamie Davidson
Jamie Davidson is the co-founder and CEO of Vitally, a New York-based customer success platform used by more than 600 B2B software teams including Segment, Productboard, and Calendly. A two-time CTO with a computer science background, he shifted from engineering into customer-facing work at his previous startup Pathgather, concluded that customer success software was overdue for a rebuild, and launched Vitally in 2017. He has raised roughly $39 million across seed, a $9.2M Series A led by Andreessen Horowitz, and a $30M Series B, positioning Vitally around analytics, automation, and workflow tooling for customer success teams.