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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

customer-self-service

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AllCompaniesPeopleStoriesProducts
Company
eGain
Ai · Saas · Enterprise

eGain

For nearly three decades eGain has quietly sold enterprises the least glamorous thing in software: an answer they can trust. In the age of hallucinating chatbots, that turns out to be the whole game.

ai-knowledge-management · customer-serviceRead →
Company
Aquant
Ai · Enterprise · Saas

Aquant

Aquant is a New York-based enterprise AI company that builds agentic AI purpose-built for servicing complex equipment. Its platform turns an organization's service data and expert knowledge into AI agents that guide field technicians, call-center agents, customers and service leaders in real time - improving first-time fix rates, cutting repeat visits and closing the service skills gap across industries like medical devices, industrial machinery and manufacturing.

agentic-ai · field-serviceRead →