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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Enghouse Turns Unloved Software Into a Cash Machine
Enterprise · Saas · Operator

Enghouse Turns Unloved Software Into a Cash Machine

While NICE, Talkdesk, Amazon and Microsoft spend to win the AI contact-center race, Enghouse Systems keeps buying mature software companies and holding roughly 69% recurring revenue at 27% margins. The Markham compounder is boring on purpose.

enghouse-systems · enghouse-interactiveRead →
Story
The Contact Center Turned Into an AI Battleground in 2025
Saas · Enterprise · Ai

The Contact Center Turned Into an AI Battleground in 2025

Talkdesk crashed the leaders' circle, Content Guru now stands alone as a challenger, Cisco slipped, and 8x8 vanished from the map. Gartner's 2025 CCaaS ranking is really a story about AI eating the call center.

ccaas · contact-centerRead →
Story
Regal's AI Answers the Phone So Your Call Center Doesn't Have To
Ai · Saas · Enterprise

Regal's AI Answers the Phone So Your Call Center Doesn't Have To

The New York startup is betting the future of the call center isn't fewer humans and cheaper bots - it's AI voice agents that sound like your best rep, never sleep, and have already worked their way through 500 million calls.

regal · regal-aiRead →