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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
ComputerTalk Never Got Bought, Its Founder Conducts Mahler
Saas · Enterprise · Developer Tools

ComputerTalk Never Got Bought, Its Founder Conducts Mahler

For nearly 40 years the Markham software company has built its ice Contact Center entirely in-house, turned down every acquisition offer, and outlasted rivals like Cisco, Five9 and Genesys. Its founder, Mandle Cheung, runs it while personally funding a 100-piece orchestra so he can conduct Mahler.

computertalk · ice-contact-centerRead →
Story
The $9 Billion Race to Replace the Call Center
Saas · Enterprise · Ai

The $9 Billion Race to Replace the Call Center

Eight software companies - from enterprise giant Genesys to a startup called CloudTalk - are betting the phone call survives. They just disagree on whether a human will still answer it.

ccaas · contact-centerRead →