commercial-aviation
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Airlines Hate Waiting 60 Days for a Tiny Part. Jet Parts Engineering Built a 32-Year Business Fixing That.
Jet Parts Engineering turned the unglamorous bottlenecks of airline maintenance into a global aftermarket platform. Its playbook is simple to describe and difficult to execute: find the part an operator cannot get, engineer an FAA-approved alternative, keep it on the shelf, and answer the phone.
United Airlines Sells Seats. What It's Really Building Is Loyalty.
5,000 flights a day, 370-plus destinations, 130 million MileagePlus members - inside the Chicago carrier's plan to make the network itself the product.
American Airlines Is a City in the Sky - and Loyalty Is Its Most Valuable Runway
American moves more than 200 million people a year, but the seat is only the beginning. Behind every boarding pass sits a carefully timed network, a loyalty currency, a cargo hold and a century of operational bets.
GE Aerospace
GE Aerospace sells some of the most complicated machines humans make. The deeper business begins after delivery, when decades of maintenance, data and parts turn an engine under the wing into a long-lived service relationship.