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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
The $9 Billion Race to Replace the Call Center
Saas · Enterprise · Ai

The $9 Billion Race to Replace the Call Center

Eight software companies - from enterprise giant Genesys to a startup called CloudTalk - are betting the phone call survives. They just disagree on whether a human will still answer it.

ccaas · contact-centerRead →
Story
The Contact Center Turned Into an AI Battleground in 2025
Saas · Enterprise · Ai

The Contact Center Turned Into an AI Battleground in 2025

Talkdesk crashed the leaders' circle, Content Guru now stands alone as a challenger, Cisco slipped, and 8x8 vanished from the map. Gartner's 2025 CCaaS ranking is really a story about AI eating the call center.

ccaas · contact-centerRead →
Story
UJET Is Quietly Coming for the Call Center Giants
Ai · Saas · Enterprise

UJET Is Quietly Coming for the Call Center Giants

The San Francisco startup put a Cisco veteran in the CEO chair, raised $76 million, and decided the best contact center is the one you never have to sit in.

ujet · ciscoRead →