churn-prevention
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Gina Perrelli
Gina Perrelli is the co-founder and CEO of Stay AI, a subscription and retention platform for Shopify brands that treats subscriptions as a performance channel rather than a payment mechanism. A self-described 'retention girlie' with over a decade in lifecycle marketing, she previously co-founded the ecommerce agency Lunar Solar Group and now leads a company that helps hundreds of DTC brands - including Olipop, Vita Coco, and Momofuku - reduce churn and grow subscriber revenue. Stay AI raised $15.1M in Series A funding and has expanded through acquisitions of RetentionEngine and Bellwethr.
You Mon Tsang
You Mon Tsang is the founder and CEO of ChurnZero, the Washington, DC customer success platform he started in 2015 to fix a blind spot he hit as a software CMO: companies knew everything about prospects and almost nothing about the customers they already had. A four-time software founder with prior exits at Biz360, Engine140, and Milktruck, Tsang has turned a single metric - net revenue retention - into a rallying cry for subscription businesses, arguing that product-market fit is not the ability to sell customers but the ability to keep them.