chief-customer-officer
(4)
Gaurav Saini
Gaurav Saini is the co-founder and Chief Customer Officer of ChangeEngine, a San Francisco AI platform that merges marketing and people operations so HR teams can run employee programs the way marketers run campaigns. A go-to-market and customer success operator, he has spent his career turning early-stage SaaS companies into scaling businesses, including senior growth roles at WorkSpan and UserVoice, and a stint co-founding the advisory firm GTM Venture Studio. At ChangeEngine he leads the charge to collapse the sprawl of HR point tools into one platform, often citing conversations with more than 100 HR teams as the source of the company's roadmap.
Sarah Personette
Sarah Personette is the CEO of Puck, the journalist-owned media company often described as 'Vanity Fair for the Substack era.' She took the top job in January 2024 after a career spent on the revenue side of media's biggest platforms - head of ad sales and Chief Customer Officer at Twitter through its 2022 sale, VP of global business marketing at Facebook, COO of Refinery29, and U.S. president of Universal McCann. At Puck she is betting that journalists are the original influencers, fusing the financial incentives of the creator economy with old-school reporting rigor, and pushing the company toward profitability while expanding into fashion, sports, and live events.
John Gleeson
John Gleeson is the Founder and General Partner of Success Venture Partners, a $10M seed-stage venture firm in San Francisco laser-focused on the post-sales customer success space. A Canadian-born operator who scaled customer success from $1M to $300M+ ARR at KeepTruckin (now Motive), John built the world's largest Customer Success Meetup communities in San Francisco and New York before turning his practitioner network into a differentiated LP base of over 87 Chief Customer Officers from companies like Slack, GitHub, Braze, and Notion. He bets on founders who are obsessively close to their customers, treating customer success not as a support function but as the primary engine of enterprise value.
Rohit Dixit
Rohit Dixit is the Executive Vice President and Chief Customer Officer at Proofpoint, the human-centric cybersecurity company headquartered in Sunnyvale, California. With over 30 years of experience spanning SaaS, technology, and technology-enabled services, Dixit oversees Proofpoint's global customer success, professional services, managed services, and technical support teams. He joined Proofpoint in February 2024 from Hewlett Packard Enterprise, where he transformed a $1 billion advisory and professional services business into a record profit-generating unit. His career arc spans continents - from ESSEN Computers in India to oil fields in Kuwait, Egypt, and Turkmenistan with Halliburton, to strategy consulting at A.T. Kearney, to the C-suite of one of the world's leading cybersecurity firms.