call-center-analytics
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Talkmap
Talkmap is a Dallas-based enterprise AI company that turns 100% of a contact center's customer conversations - calls and chats - into structured, real-time intelligence. Its Talkdiscovery platform combines patented AI, machine learning, and computational linguistics to automatically detect customer intent, sentiment, and emerging trends, then routes those insights to specialized AI assistants for retention, sales, compliance, coaching, and analysis. Founded in 2017 (originally as discourse.ai) and led by CEO Tim Moss with founder Jonathan Eisenzopf, the company serves large brands in telecom, banking, insurance, and healthcare, keeping customer data inside private cloud environments rather than sending it to third-party models.
Tim Moss
Tim Moss is the Chairman and CEO of Talkmap, a Dallas conversational-intelligence company that turns raw call-center calls and chats into structured, real-time customer insight using patented AI. A Texas A&M political science graduate with more than 30 years in technology and financial services, he previously ran the turnaround of the $800M+ carrier services company Syniverse as COO, launched a new organization as an Ericsson senior vice president, and founded IMG Venture Group and the consultancy Integrity Management Group. Talkmap raised an $8 million Series A led by Stage1 Ventures in February 2022, part of roughly $17.6 million total.