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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
The Document Wars Have Moved Beyond the PDF
Enterprise · Saas · Platform

The Document Wars Have Moved Beyond the PDF

Conga, Twilio, Broadridge, Newgen, Hyland and Templafy now compete on the systems around a document - data, delivery, governance and AI. The right choice begins with the job, not the feature list.

document-automation · document-generationRead →
Story
Inside Customer Communications Management's Quiet Gold Rush
Enterprise · Saas · Ai

Inside Customer Communications Management's Quiet Gold Rush

Every bill, statement and policy letter you receive runs through software almost nobody talks about. OpenText, Broadridge, Doxee and Cincom are racing to own it - and the market is heading past $5 billion.

customer-communications-management · ccmRead →
Story
The Invisible Software Behind Every Bill You Actually Read
Saas · Enterprise · Fintech

The Invisible Software Behind Every Bill You Actually Read

CleverTap, Doxim, Broadridge, Customer.io and a handful of rivals fight over the same quiet job - turning your bank statements, app pings and renewal notices into something you open. Here is how the customer communications business actually works.

customer-communications-management · ccmRead →