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Customer Messaging Has Become an Operating System
Six very different platforms now compete to own the moments between a company and its customers. The smart buying decision starts by separating documents, decisions, delivery and control.
Bird, Optimove, Bottomline and DataOceans Map the Customer Stack
Four software companies reveal why customer communication is no longer one job. The useful question is not which platform does everything, but which system should decide, deliver, transact and keep the record.
The Software Turf War Behind Every Bill, Alert and Offer
Eight companies - from Crawford Technologies and Oracle to Lob, Bird and Iterable - quietly wire up every statement, alert and offer your bank, insurer and favorite app sends you. Here is the map of a market climbing toward $3.3 billion.
The Companies Behind Every Bill, Text and Contract You Get
Apryse, Conga, Compart, Sefas, ISIS Papyrus, Plumsail, Customer.io and Bird rarely appear on a customer's screen by name. Together they run the plumbing that turns raw data into the statements, reminders and messages that land in your inbox every day.