The Bengaluru company built its business on automating customer support one message at a time, handling more than 20 million conversations a month. In July 2026, Mukesh Bansal's Nurix AI bought it - just as the category it helped pioneer turned into a multi-billion-dollar race.

The Bengaluru company spent ten years automating the parts of customer support nobody wanted to do by hand. In July 2026, Mukesh Bansal's Nurix AI bought the whole thing.