Thomas survived the death of its 34-volume directory by keeping the hard part - trusted industrial data - and changing the container. Its second act offers a practical lesson for any niche marketplace: own the taxonomy, earn buyer intent, then sell suppliers the tools to be chosen.
A Holocaust survivor opened a camera counter on 34th Street in 1974. Fifty years later his shop is a rental house, a photo lab, a B2B supplier and a YouTube school - and it still keeps the lights on at one address in the Flatiron District.
Staples spent four decades selling the things that make work possible. Its more interesting act is turning a familiar office-supply store into the place where America finishes the fiddly jobs the internet cannot.