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The Quality-Control Room That Learned to Listen
MaestroQA turned the dreary ritual of spot-checking support tickets into a searchable record of what customers actually say. Its next act is bigger, stranger, and now called Rippit.
Observe.AI
The company wants to turn every customer service call into something a machine can hear, judge, coach and eventually handle on its own.
Verloop.io
Verloop.io is a Bengaluru-based conversational AI platform that automates customer support, sales, and marketing conversations across chat and voice. Founded in 2015 by Gaurav Singh, it builds AI-powered chatbots and voice agents that handle inbound and outbound interactions in 80+ languages for unicorns and Fortune 500 companies across India, Southeast Asia, MENA, and the US. In July 2026 it was acquired by Mukesh Bansal-led Nurix AI to form a combined voice-and-chat automation platform handling more than 20 million customer interactions a month.
Level AI
Level AI is a Mountain View-based enterprise AI company that builds conversational intelligence for contact centers. Its platform listens to every voice, chat, and email interaction, automates quality assurance with generative AI, coaches agents in real time, and surfaces the Voice of the Customer for executives. Founded in 2019 by ex-Amazon Alexa engineer Ashish Nagar, Level AI has raised about $74M and powers customer operations at brands like Affirm, Carta, Vista, Penske and ezCater.