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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
The Customer Success Tools Racing to Zero Your Churn
Saas · Enterprise · Developer Tools

The Customer Success Tools Racing to Zero Your Churn

Renewals now decide who wins in SaaS. Six platforms - from scrappy ZapScale to the HubSpot machine - are fighting to own the moment after the sale, when the real money is quietly made or lost.

customer-success · churnRead →
Story
The Onboarding Software Turf War Over Your First 90 Days
Saas · Enterprise · Developer Tools

The Onboarding Software Turf War Over Your First 90 Days

Appcues, Usetiful, Arrows, GUIDEcx, ClientSuccess and Common Room are all chasing the same fragile stretch after a customer signs - the weeks that decide whether they stay. Here is how six very different tools split the job of keeping people from quietly leaving.

customer-onboarding · saasRead →
Story
Arrows Ripped Out a Third of Its Product on Purpose
Saas · Enterprise · Ai

Arrows Ripped Out a Third of Its Product on Purpose

Two friends who lived two blocks apart built an onboarding tool, then bet the whole thing on HubSpot - cutting a third of the features to go deeper. It became one of the marketplace's most-installed apps.

arrows · customer-onboardingRead →