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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

anand-janefalkar

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Story
UJET Bet Its Whole Company on Being Google's Contact Center
Saas · Ai · Enterprise

UJET Bet Its Whole Company on Being Google's Contact Center

The San Francisco startup rebuilt itself around Google Cloud's AI, handed its founder the chairman's chair, and is now selling the search giant's contact center to the small businesses everyone else ignores.

ujet · ccaasRead →
Story
UJET Wants to Kill the Call Center Mitel Helped Build
Saas · Ai · Enterprise

UJET Wants to Kill the Call Center Mitel Helped Build

San Francisco's UJET calls itself CCaaS 3.0 and treats the phone as an app, not a switchboard. Ottawa's Mitel spent fifty years wiring the old way - now both are racing to work out what a human agent even does once the AI picks up first.

ujet · mitelRead →
Story
UJET Wants to Beat Salesforce Without Leaving Salesforce
Ai · Saas · Enterprise

UJET Wants to Beat Salesforce Without Leaving Salesforce

The contact-center company runs deep inside Salesforce's clouds while betting against its Agentforce land grab. UJET's wager is that no single vendor gets to own the whole customer conversation.

ujet · salesforceRead →