Engageware

Engageware is a Tewksbury, Massachusetts company that builds AI-powered customer engagement software for regulated industries, especially banks and credit unions. Born from appointment-scheduling pioneer TimeTrade (founded 1999) and reshaped through the acquisitions of SilverCloud and Argentina's conversational-AI firm Aivo, the platform combines AI agents, intelligent appointment scheduling, and knowledge management to automate routine inquiries and hand customers to a human when it counts. It is trusted by more than 600 organizations across 20+ countries and has orchestrated roughly three billion customer interactions.